We are here for you!

Our support team is at your service 24 hours a day throughout the year. Our full fledged support center not only provides assistance with troubleshooting, training and implementation but also client requested enhancements and upgrades.

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    frequently asked questions.

    Yes, Semper has a local and a cloud-based system available.

    We accept all major credit cards and bank transfers.

    Once you have completed a free consultation with your local market manager, you’ll have the option to test a demo account.

    We work for you and don’t believe in locking you into a contract. That’s why our contracts are month to month, you can also pay quarterly or yearly if you wish and cancel at anytime.

    You may add additional rooms to your property at any time! You will be notified if adding more rooms will change your rate.

    There are no hidden fees at Semper, we do not charge a commission on the channel manager or booking engine.

    If you would like to transfer your data from another system, our team can take care of that for you.

    Nope! You can add as many users to the system, each with different roles and permissions.

    Yes! Enjoy the peace of mind of a month-to-month contract while getting set-up on our system then migrate to a yearly contract.

    Unlimited, Semper interfaces directly with, Expedia, Agoda, Hostelworld, AirBnB and Google Hotels. For more channels our channel manager can integrate and connect to a huge world of management partners who open all of their connections to you.

    Unlimited, Semper interfaces directly with the main online travel agents in the market. We also connect to channel managers to provide you you access to even more channels.

    Unlimited, 365 days in advance is the industry’s standard.

    Detailed reports on all revenue centers including RevPar average spent per guest, lead times and nationality.

    We will not only show you the channel that provides the most bookings and revenue but we will also show you how to get better placement within those online travel agents.

    Less than 1 hour if everything has been set up on the channels and PMS correctly.

    Speak to one of our consultants to do an audit of your booking engine.

    Yes, our POS is designed for bars, restaurants and small curio shops.

    Our Point Of Sale system can grow with your business. Our clients range from small coffee shops to large 1000 seater venues.

    R450 for the first terminal per month, R150 per terminal thereafter + setup fees.

    Yes absolutely, our POS system offer real-time insights and reporting functionality.

    We match the data in our POS system to your accounting system and then feed the revenue into the general ledgers.

    Any device will work. We recommend using Payday if you want the payments to be added to the tab automatically.

    Yes, Semper is certified for both POPIA and GDPR which includes various changes to the system to ensure compliance throughout.

    yes the entire system is modular and you pick what you need and grow with us that way.

    We connect to over 1,000 online channels. Our direct connections include the large booking systems such as, Expedia, Agoda, AirBnB, Google Hotels and your own website booking system plus over 250 OTA channels worldwide. This includes GDS connectivity. Thereafter we also connect via various partner channel management system to any OTA worldwide.

    Guest experience is everything. Two main features ensures easy and effective communication with your guest and secondly to improve guest experience.

    If done correctly, you would achieve maximum spend per guest by upselling products and services at various customer touchpoints before the guest arrives.

    Semper includes many automated functions that drastically cut down on manual work.

    We integrate to many leading Credit Card gateways and have implemented 3d secure as a standard for processing payments. No credit cards details are stored in the system, ensuring your guests are protected from accidental access of sensitive information.

    In addition to 3d secure payments certain banking gateways support both 3D and MOTO processing which is used to process virtual cards and even refunds from within Semper PMS.

    Semper includes various mechanisms depending on the size of your venue to post information directly to the most popular account systems.

    Semper supports the setup of revenue centres that get applied and all sales are recorded and reported on by revenue centre.

    A management dashboard is available that can be accessed from a cell phone, tablet or PC to provide instant on-the-go management information,

    We roll out at least 4 major updates and various smaller during a 12 month period.

    The system is exceptionally customisable to ensure we meet the way you wish to operate.

    Semper integrates to more than 40 partner companies for various supporting products.

    Semper provides 24/7 support.

    The system is hosted with the largest hosting platforms that provide the best and most secure environment for your information.

    Yes we do but the best can be found on independent platforms. Select this link to view what our clients have to say about us.

    We also provide you with an operational process document that’s designed to assist venues to implement best business practices.

    A property management system plays a very important role in running the property’s operations smoothly. It helps hoteliers like you to manage the day to day chores and handle all tasks with greater efficiency and accuracy. Besides, adopting the right PMS is a key to your business success.

    No fixed contracts are signed and you are welcome to cancel at anytime with 30 day notice.

    Don’t see the answer to your question? Ask us your question in the field below and we will answer them as soon as possible.